Terms of Service

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User Terms
Last Updated: 14/11/22

What does this document do

Graphium has developed software which can analyse files to identify and collate topics of scientific significance. Files can be uploaded from a user’s local file storage system or directly from a hosted file storage system. Topics and key-phrases are extracted from the files which can be searched by users. The software can then be used to convert the unstructured data into interactive knowledge maps and visualisations based on the searches, which allows users to easily assess research gaps, trends and interconnections. This is the Graphium Service.

These User Terms set out how the Graphium Service may be accessed and used by our customers and persons authorised by our customers (Users). This document should be read in conjunction with our privacy notice, available online at https://www.graphium.ai/privacy-policy, which explains what information we collect about you, what we use it for and who we share it with as well as explaining your rights and what to do if you have concerns about how Graphium uses your information.

Users must only use the Graphium Service for permitted purposes and subject to any additional requirements agreed with our customers. Users must not use the Graphium Service for any other purpose or for any restricted activities set out in these User Terms.  

If you do not agree with any obligations or restrictions in these User Terms, you must not use the Graphium Service and you should ask the organisation that has granted you access to arrange for deletion of your account.  

Any breach of these User Terms may result in us suspending or terminating your or your organisation’s access to the Graphium Service and taking legal action against you or your organisation.

Who we are

We are Graphium Technologies Limited, a company registered in England and Wales under company number 13451839 whose registered office is at

46/47 High Street,
NP20 1GA

(Graphium, we, us, our).

By clicking “Accept” and whenever a User subsequently access the Graphium Service, that User agrees:

1. Permitted and Prohibited Use

  1. As a condition of use of the Graphium Service, each User agrees to access and use the Graphium Service solely for the purpose of extracting topics and keyphrases of scientific significance from research documents, discovering relevant research data across their organisation, and visualising trends and gaps in their research (the Purpose).
  2. A User must not use nor permit the Graphium Service to be used:
  1. By any person under the age of 18;
  2. For any purpose that is itself or promotes an activity that is unlawful under applicable law, prohibited by these Use Terms or prohibited by our contract with our customer;
  3. To commit any act of fraud;
  4. To distribute any Virus (which is any disabling code which limit or prevents any use of the Graphium Service or other systems or data) or any malicious application (such as malware, trojan horses, ransomware or spyware);
  5. To reverse engineer, decompile, dissemble or work around the technical limitations of our Graphium Service, except to the extent applicable law or licences permits;
  6. To rent, lease, lend, resell or transfer the Graphium Service (or any portion of the Graphium Service) to any third party, except as permitted in any contract with our customer;
  7. For the purpose of unsolicited advertising or sending spam;
  8. To simulate communications from Graphium or any other service or entity for the purpose of collecting identity information, authentication credentials or any other information (Phishing);
  9. In any way that disrupts or harms the operations, business, equipment, property, websites or systems of Graphium, our customer or any other third party or adversely interferes with other Users use of the Graphium Service (including any denial or service or similar malicious act);
  10. In any way that harms or may endanger any person, especially minors;
  11. To represent or suggest Graphium endorses any other business, product or service unless Graphium has agreed otherwise in writing;
  12. To gain unauthorised access to or use of any computers, data, systems, account or networks (including by attempting to circumvent any security controls and User authentication methods);
  13. In a way inconsistent with the obligations and restrictions set out in our customer contracts;
  14. To develop a competing product or service similar to the Graphium Service or any product or service offered by Graphium; or
  15. In a way that infringes any intellectual property rights of Graphium, our customer or any third party.

2. Personal Data

  1. Users must not knowingly upload any file which contains personal data. Under UK data protection law, personal data is any information which can directly or indirectly identify a living person. Users should only upload files which relate to topics of scientific significance (e.g. academic studies).
  2. Users should promptly remove any file from the Graphium Service which they are aware contains personal data. You should keep a copy of the file saved locally to your organisation’s systems before deleting the file from the Graphium Service, as your organisation may require the file for another purpose. The Graphium Service is intended to allow our customer and Users to identify trends and gaps in research, not store or analyse information about individuals. You should remove a file as soon as you become aware it contains personal data. If Graphium becomes aware that a file contains personal data, we will notify you and ask you to remove it. If you do not remove it within 30 days of our request to do so, we will remove it from the Graphium Service and will not be responsible for any loss if you haven’t saved a copy of the file to your organisation’s systems prior to removal.

3. Intellectual Property

  1. Users must:
  1. Not create a frame or any other browser or border environment around the content (or any other part of) our Graphium Service;
  2. Use intellectual property of any third party in a way consistent with the terms of its licence or consents or conditions of use granted by the relevant intellectual property rights holder or owner;
  3. Only use Graphium trade marks, logos, trade names or any other intellectual property belonging to us where we have given written permission; and
  4. Use any open source code or other type of code in a way consistent with its licence.

4. Confidentiality

  1. Confidential Information is any information (irrespective of its format, e.g. hard copy, verbal, digital) which is marked as confidential or which the recipient ought to reasonably have known was confidential. It includes information relating to products, services, operations, processes, formulae, methods, plans, strategy, product information, know-how, design rights, trade secrets, market opportunities, customer lists, commercial relationships or activities.
  2. Users agree to maintain the confidentiality of Graphium’s and our customer’s Confidential Information, and only use it in accordance with the Purpose, these User Terms and our customer’s lawful instruction.

5. User Responsibilities

  1. Users need an account to access the Graphium Service. You need to provide your name and email address for us to create an account for you. You will then be prompted to set up a secure password.
  2. Users must keep login credentials confidential. It is your responsibility to keep your password secure and you need to let us know if you think your account has been accessed by someone else (or otherwise compromised). You should email info@graphium.ai.  
  3. Only one account per User. Your account is for your use alone. You must not allow anyone else to use your account. If your organisation requires additional Users to have access to the Graphium Service, either you or your organisation should contact Graphium to arrange for these to be set up.
  4. Not a repository. The Graphium Service is not intended to be used as a file repository. You should ensure that you have copies of the files uploaded to the Graphium Service saved in alternative locations on your organisations systems and that you download any Generated Data that you wish to continue using once your access to the Graphium Service ends. Generated Data is any data (such as lists of topics and key-phrases and interactive knowledge maps) generated by the Graphium Service based on the data you have uploaded.

6. Liability

  1. To the extent permitted by law and agreed in the contract with our customer, Graphium is not liable to any User for any direct or indirect damage, loss or cost, however caused, in relation to the User’s use of our Graphium Service.